Dissatisfaction With Online Retailers Runs Deep

Elva Mankin

Spurred by COVID-19, consumers are buying like crazy online, generating double-digit online sales gains at many retailers and brands through spring and summer. But that doesn’t mean consumers are loving the digital experience. The more time and money spent online, the more they lose patience with the level of service […]

These Retailers Stand to Gain

Elva Mankin

E-commerce is hogging limelight now due to the convenience and safety it is offering amid the ongoing pandemic. E-commerce has revolutionized the retail universe in the recent past. From browsing a product to making quick order, delivery, return, personalization and after-sale service, online shopping addresses all. And COVID-19 jitters are […]